A NEW LESSON FOR ME

Have you ever used a hosted pbx before? Well, I am not sure if I have or I have not.. So when Allan T. asked me that question early this morning, I smiled and said that I really am not sure if I have. I mean, I have worked with so many companies already, and usually, there are gadgets or office facility that I may have used but know not what they are called. So I searched using the keywords Allan T. used, which is "hosted pbx" and I couldn't help but laugh... So Allan T. was referring to this kind of phone system.. A business phone system... Anyway, I am really not ashamed about this as this is truly a new lesson learned... Vocabulary 101? hahaha...

I learned in my readings that the biggest problem with installing a traditional business phone system is that there are many requirements. Perhaps even a closet-full of equipment that somehow the company needs to lease, install and maintain. Hmm.. If I should recall working with all the contact centers I have worked for, I can say that I have actually experienced pbx... hosted or not, I am certain now that I have.. wait till I tell Allan T. tomorrow...

So to continue with what I learned, with a hosted pbx, (what was cited in the site was the Vocalocity PBX) companies won’t need any equipment. And with this in consideration, the company now will have a phone system that’s advanced, reliable, flexible, simple, cost effective and ready to go in about 15 minutes or so. Hmm.. to be honest, I am having a difficulty absorbing this input as they are way too technical... But I am glad that I have come across these informations now than risk continued ignorance, right?

With a hosted pbx system, the company don’t need any other equipment, hence, the company will just have to deal with only one company, instead of two or three. A flat rate shall be paid if we talk about fees per user, regardless of time on the phone.

What's more, if it's a Vocalocity Hosted PBX, it will be the best option as it is known as the total business phone service. It uses VOIP so the phone service is delivered over the internet. Vocalocity maintains the equipment, host the software and make the upgrades. And the user or the client simply uses the phones normally as how they would... whether they’re talking to the main office, leaving a voice mail, being transferred across the country, or speaking to someone working from home...

Wait a minute.. Now I am positive! Hosted pbx is how the contact centers I worked for have managed to survive... I have definitely used hosted pbx...

Got that Allan T.? hehehe... just so you'll know, I have blogged about this...